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Below you’ll find Help Tips when using AndroidTapp.com resource. We provide a lot of features on this site, once you’ve learned the secret sauce… you can become an “App Ninja”!
AndroidTapp Store FAQs (Customers)
AndroidTapp Store FAQs (Developers)
Submit Apps for Review
To submit an app for review you must submit to our Get Reviewed form. Note: please do not submit your app to our Contact form.
Submit Press Releases or News
Submit press releases or news to us via our News Submission form.
Contacting Editorial Staff
Use our Contact form for contacting our Editorial staff. Please include the writers name in the body of the email.
Placing an Ad or Running Giveaway Promotion
Please visit our Advertising solutions page for banner display or custom campaigns.
Note: we are currently restructuring our promotional giveaway platform to be more streamlined, whereas, reaching our consumer audience would be easier. The new program should be available in November 2011… stay tuned for full details.
Contacting Sales, Business Development or Executive Staff
Use our Contact form for contacting our Sales, staff
Android App Download Widgets
Android App Download Widgets are quick and easy ways to download and try/buy apps either by clicking the “Download” button or by scanning the bar code.
Click to Download
For users on Mobile Web version of our site simply click “Download” button. Chrome to Phone and Fox to Phone users, right-click and send to phone.
Scan Barcode to Download
Using a barcode scanner app, simply scan the QR barcode on your monitor to download.
How do I download apps to my phone?
Once you purchase an app from the Store, we recommend the easiest way is to download from your phone’s email client:
1. Be sure to allow your phone to install apps from “Unknown Sources” (Note: see info about some AT&T customers.) This is a one-time setup, go to the Settings > Applications. Check “Unknown Sources”:
Settings Applications Screen
2. Read & accept the warning by pressing “OK” button:
Unknown Sources Warning and Confirmation
3. Open your email app and click the special link from the purchase receipt email you received in order to download the app.
Download App from Email
4. Locate the downloaded app in the notification window and click it to install.
App Download in Notification Bar
5. Read the permissions the app requests, then click “Install”. Once installed you can start using the app. 
Confirm Install Screen
NOTE: If you are on your computer, connect your phone to your computer via USB cable. Click the special link from the purchase receipt email to download the app APK file to your computer. Copy and paste this file to your devices’ SD Card. Once downloaded, navigate to your SD card where you saved the file (use a file manager app to locate).
What forms of payment do you accept?
We accept Google Checkout, PayPal, debit cards and major credits such as American Express, Discover, MasterCard, and Visa.
Do you store my credit card information?
No. When paying by debit/credit card your personal information is securely processed by our transaction authority and we never receive your financial information, only billing name and address information.
Is my personal information secure here?
Yes. We use 256-bit SSL encryption when processing transactions. We only store your billing name and address information NOT financial information. The below is what we store in your account:
How can I get a refund?
Refunds are honored for purchases within 24 hours of purchase. To request a refund, please Request a Refund via our Contact form. If your refund is eligible you will receive a refund within 2-3 business days.
You are allowed up to 3 refunds per year on your account. If we detect you are chronically refunding app purchases your account with be suspended, removing access to any previous purchases and app updates from the Store.
How do you handle Chargebacks?
We strive to resolve billing disputes as swiftly and painless as possible, however, billing disputes may arise and we encourage the refund method above rather than forcing a chargeback as this negatively affects our ecosystem. If you force a chargeback of a purchase without allowing us to rectify the issue first, your account will be immediately suspended, removing access to any previous purchases and app updates from the Store.
Is my phone supported by the Store?
All Android devices; phones and tablets running Android Version 1.6 or higher are supported by the store. Important: please check each product listing for full compatibility list.
Unfortunately some AT&T customers do not have access to this feature, here is an explanation why.
Reason why some AT&T phones may not be compatible.
Prior to May 2011, AT&T blocked access in the Settings menu of their phones to enable installing non-market Android apps, known as sideloading. AT&T then issued a statement that they will be sending out an update that removed this restriction. This note is for factory stock users, as of course some advanced users who rooted their phone are not affected. Depending on whether your phone has received this update, the following phones may not be compatible:
Will I be automatically alerted of new app updates?
You will see app update notices (when available) next to purchases in your “My Account” page. Periodically check your account to download new versions of your purchased app.
What are App Packs?
“App Packs” are premiere collections of apps our expert editorial staff pick and are bundled with a discount off the total purchase price.
What is the AndroidTapp Store?
AndroidTapp Store is the premiere boutique mobile application marketplace which sells only the best quality Android-based software from third party developers. AndroidTapp owns and operates AndroidTapp.com including the Store.
What is the revenue split?
70/30 split. 70% to developer and 30% for us, we even pay your merchant transaction fees. If you launch your app exclusively with us you can earn 90/10 split, 90% to developer and 10% for us, learn more!
Is there a signup fee for the AndroidTapp Store?
We are currently waiving the $30 annual Developer Account signup fee for a limited time.
What does the Developer Account annual fee cover?
The fee covers processing, account management, and new marketplace features for the Store.
My app is in Google Android Market and/or Amazon App Store, can I include it here?
Yes, we have started the Store to foster the mobile app ecosystem and allow developers with high quality apps another influential resource to monetize their existing products. For those who would like to launch exclusively with us, we offer 90/10 revenue split plus other incentives, learn more here.
I would like to launch my app exclusively in the AndroidTapp Store, are there special incentives?
Yes! If you launch your quality app or game with us exclusively first, we can offer:
How do I get more prominent placement on the Store or editorial site?
Exclusive apps launched on our store get immediate placement on the homepage and other perks, see Exclusive apps. In addition, top selling apps make their way onto our store homepage as well as those suitable for the season. Our editorial staff also chooses top picks organically to feature on the Store homepage or editorial “Best Of” lists.
Do you accept freemium apps into the AndroidTapp Store?
Unfortunately we are not accepting freemium apps, meaning free to download while monetizing in-app purchases such as new game levels or consumables, etc. However, we are working on an in-app billing API to embed into your apps. Once that is complete we will start accepting fermium apps to help you monetize.
When would you support freemium apps into the AndroidTapp Store?
We expect the in-app billing API to be complete in Q1 2012.
Do you accept free ad-supported apps into the AndroidTapp Store?
No. We do not accept free ad-supported apps into the Store.
Do you accept free trial period apps into the AndroidTapp Store?
No. We do not accept free trial period apps into the Store.
My app is in Google’s Android Market, why is it not automatically included here?
Please note, we are not an aggregator of Google’s Android Market content, such as sites like AppBrain, AndroLib, AndroidPit, AndroidZoom, Cyrket, etc. which depend on the Android Market for content. Therefore if your paid app will not be automatically listed with us, you would have to apply separately with our store for inclusion and resell.
How do refunds work?
We do honor customer requests for refunds for valid reasons- those being; the app does not function properly, customer never received download link, or accidentally purchased the incorrect item. Refunds are honored for purchases within 24 hours of purchase. Eligible refunds are processed within 2-3 business days.
We only allow a customer to request up to 3 eligible refunds per year. If we detect they are chronically refunding app purchases, their app would be suspended, removing access to any previous purchases and app updates from the Store.
How do Chargebacks work?
We strive to resolve billing disputes as swiftly and painless as possible, however, billing disputes may arise and we encourage customers to resolve the matter with us first rather than forcing a chargeback as this negatively affects our ecosystem. If a customer forces a chargeback of a purchase without allowing us to rectify the issue first, their account will be immediately suspended, removing access to any previous purchases and app updates from the Store.
Who handles customer technical support inquiries?
Developers are responsible for customer technical support. We have designed the store to encourage technical support inquiries to be resolved in either:
Who handles customer billing inquiries?
We will handle all billing related inquires.
What countries do you support?
We support sale in all countries. Please note currency will be in U.S. Dollars.
What if I want to exclude my app sale in certain countries?
If developers choose to restrict the sale of their products to specific countries, we can honor that. To restrict the sale of your app to specific countries, outline the countries in the “Exclude From These Countries” section of the app upload page in your Developer Account.
My app is listed in your Store why has it not been reviewed on the editorial site?
Unfortunately not all apps included in our store receive AndroidTapp.com signature review immediately. Our plan is to review all apps being sold as this is important to the sales funnel in our Store ecosystem. However, takes some time to do a thorough job we’re famed for.
Can you update the editorial review for my app?
If you have major (not minor) changes to your app, you can request we revisit your app and update our review by submitting this form.
Do you offer an Affiliate program?
Yes! Our affiliate program is a great way to drive product sales to our Store. Sign up for the affiliate program.
How do I get my app included into the AndroidTapp Store?
How do I update my app?
If you have an approved Developer Account, simply login and upload your updated app. Please note updates will be subject to our approval process.
How long does it take to approve/reject a new app listing?
We verify whether your app meets our Quality Standards then batch process new app listings within 1 business day.
How long does it take to approve/reject an app update?
We batch process app updates within 1 business day.
What assets do I need to submit an app?
AndroidTapp Store provides rich merchandising capabilities. App product pages can display product descriptions and up to 6 screenshot images and 1 video from content submitted through the Developer Portal. We also ask for promotional graphics that will make it easier for us to feature your product in the Store homepage.
While we encourage you to submit as many merchandising assets as possible, the minimum assets required for submission are:
| Required Assets | |
|---|---|
| Asset Type | Specifications |
| App Icon | We prefer 512×512 pixels. Minimum of 128×128 pixels. |
| Screenshots | We prefer JPEG or PNG, 480×800 resolution images. Minimum of 320×480 pixels. |
| Optional Assets | |
| Promotional Graphic | We prefer JPEG or PNG, 1024×500 resolution image. |
| Video | YouTube, Vimeo or similar video hosting/sharing resources URL link. Embed code is not necessary. |
AndroidTapp Store is built on delivering the best quality Android apps for consumers to purchase and download. Therefore we reserve the right to curate our marketplace with apps that meet the following criteria:
There are cases where we will accept apps that do not meet the above criteria:
Do you offer sales analytics?
Yes! When an item is sold, we display a sales dashboard in your account. Simply log into your Developer Account to see the sales dashboard, if there is no data there then there hasn’t been any sales of your app as of yet.
We will temporarily be sending Sales Reports upon request in your Developer Account.
Understanding the Sales Report
Reconciliation Price is the price eligible for payout to the developer. Sometimes we offer promotional specials on apps that may be lower cost than that what the developer lists them for. We respect developers list prices and pay according to developer list price, any reduction in cost we incur as we consider it a cost of our sales (not the developer). If there is zero dollar ($0) amount in Reconciliation Price field, this occurs if a developer creates a 100% discount Promo Code and purchases their own app at no cost.
Profit Payout is the profit eligible for pay to the developer less AndroidTapp.com Store thirty percent (30%) processing fee. Please note, payouts will be processed when sales exceed $100 USD prior to the 15th of every, payable on the 15th of every month via the payment type chosen in your Developer Account.
Why are my earnings showing a negative amount?
This rare occurrence happens when a customer requested a valid refund or forced a chargeback of your Store item, thus we reverse the earnings, and the balance was not enough to keep the account positive.
Will customers be automatically alerted of new app updates?
When you update your app, customers will see update notices next to purchase in their account.
Do I have to support free app updates?
Developers are required to support free app updates in our Store. Once a customer pays for an app, they get unlimited access to the updated app.
How long does it take to get my approved for sale?
We batch process app listings and will notify you of acceptance or rejection within 2 business days. This is the same for app updates.
A DMCA take down Notice has been issued against my product. What does this mean?
When someone believes that an item on the marketplaces has violated their copyright, we ask that they send support a copyright or DMCA take down notice. A DMCA take down notice is a serious legal document in which an individual swears under penalty of perjury that they are the legal copyright holder to the allegedly infringing product/s.
When our sales support receives a valid DMCA take down notice, we immediately:
How can I unfreeze earnings or have my account reinstated?
The only ways AndroidTapp can reopen an account or release funds after a DMCA notice is sent, is if:
Do you offer Copy Protection for my app?
Unfortunately we do not have a copy protection mechanism in place. We are building an API to deter piracy of your software. This should be available in Q1 2012.
How will AndroidTapp tax me if I’m a domestic developer?
Developers who reside in the United States are responsible for withholding and paying their own taxes.
How will AndroidTapp tax me if I’m an international developer?
Effective in Q1 2012, AndroidTapp will withhold 30% income taxes mandated by U.S. Internal Revenue Service. U.S. tax law mandates withholding on certain types of U.S. source payments to persons who are not residents or citizens of the United States. The amount of tax to be withheld depends on the nature of the payment, and where you are a resident. We have recently been advised by our legal counsel that we should request these forms from our submitters.
If you are a citizen or resident of the United States living abroad, please provide us with a signed, completed U.S. Internal Revenue Service (IRS) Form W-9, Request for Taxpayer Identification Number and Certification.
If you are a resident of a jurisdiction which has an income tax treaty with the United States that provides for a reduced rate of withholding tax on royalties, you will need to complete U.S. Internal Revenue Service (IRS) Form W-8BEN, Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding. We are in the process of installing an online version of Form W-8BEN, and we will notify you when the online form is available.
What happens if I do not complete a U.S. Form W-8BEN?
If you do not complete Form W-8BEN AndroidTapp will be required to withhold 30% of your earnings on U.S. source income and pay it to the U.S. Internal Revenue Service.
Do I owe any U.S. withholding taxes on my earnings from AndroidTapp for previous months?
No. If U.S. withholding tax should have been withheld from prior AndroidTapp payments to you, AndroidTapp is responsible for those withholding taxes.
How much will AndroidTapp withhold from my earnings?
The amount that AndroidTapp will withhold from your U.S. source earnings depends on what country you are a resident of, and the rate of withholding tax on royalty payments specified in the income tax treaty between that country and the United States. You can determine that amount by referring to the U.S. Internal Revenue Service website at: http://www.irs.gov/businesses/international/article/0,,id=96739,00.html
What happens if I move to another country?
If you move to another country you should complete a new Form W-8BEN which reflects your new country of residence.
Is there any other way to not have AndroidTapp withhold U.S. tax from my earnings?
If you are a citizen or legal resident of the United States, AndroidTapp will not be required to withhold tax from your earnings if you provide us with a properly completed U.S. Form W-9. Also, if you are engaged in a trade or business in the United States, and your earnings from AndroidTapp are connected with that trade or business, AndroidTapp will not be required to withhold from your earnings if you provide us with a properly completed U.S. Form W-8ECI.
I am a US citizen living abroad – Do I still have to fill out these forms and have taxes withheld?
No. If you are a citizen or legal resident of the United States, AndroidTapp will not be required to withhold tax from your earnings if you provide us with a properly completed U.S. Form W-9.
How do I submit my W8-BEN form to AndroidTapp?
Please fill out & sign electronically submit to this form.
Do you charge for App Reviews?
Absolutely not! We are happy to review your apps, free of charge. We offer a risk-free Quick Track service to expedite your request to review your app within 48 hours.
What shall I do after submitting my App for review?
We receive tons of apps from developers, public relations companies, and enthusiasts on a daily basis to review. This means that we may not be able to review your app right away, but make sure the information you provide stands out enough for us to take notice. Until then, let your audience know you have submitted your app for review. We’ll let you know once the review for your app has been completed.
What else can I do to market my App?
We have many effective and creative ways that you can reach our audience with Advertising opportunities. You can also market your app by simply just spreading the word about the review! We are known worldwide for our app review expertise. If your consumers see that your app received a good rating from AndroidTapp, it may be enough for them to take the plunge and try it our for themselves!
Attention: Developers with Paid Apps
We understand that the limitations of the current app stores can often make it difficult to review some paid apps depending on how internal authorization of the app is developed. We are working diligently to make it as easy and painless as possible to ensure your apps can get reviewed. In order for us to review your application, we will need the APK file to use for testing and review purposes on our devices. Please contact us with the instructions on how to acquire the APK if you are unable to provide it in the submission form. If you require an email for LVL please use info AT androidtapp.com. Please note: we do not perform the “pay and refund” method for reviewing paid apps.
I paid for Quick Track services and you reviewed my app but didn’t give it a good rating.
It is important that you understand what Quick Track service is, it ensures we look at your app within 48 hours to decide whether or not we would review it. It does not guarantee you a favorable review.
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