Comments on: Google’s Android Market Turning Developers into Customer Service Reps? http://www.androidtapp.com/googles-android-market-turning-developers-into-customer-service-reps/ Android App Reviews, Android Apps, News, App Recommendations & Interviews Sun, 12 Feb 2012 14:36:44 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: Jose http://www.androidtapp.com/googles-android-market-turning-developers-into-customer-service-reps/comment-page-1/#comment-208629 Jose Fri, 15 Apr 2011 20:54:20 +0000 http://www.androidtapp.com/?p=1908#comment-208629 I got me a LG Android, two days later it stoped reconizing my password for Gmail. I went back to my provider bu they cant help me because is google. They can help with hardwere and the ocational softwere problem but for some reson my Gmail account was "Disabled" for no aperent reson. This would not be a big deal if the android is completly dependant of gmail. I Understand how it can be frustrating for the phone providers when customers have an issue with the phone and providers or divelepers dont have the resorces neede to help the customers. I love google as a company but they realy are droping the ball on this and if they dont get suport for the people that are helping sell there pruduct they will lose out for apple and other companies that give this suport to the consumers. I got me a LG Android, two days later it stoped reconizing my password for Gmail. I went back to my provider bu they cant help me because is google. They can help with hardwere and the ocational softwere problem but for some reson my Gmail account was “Disabled” for no aperent reson. This would not be a big deal if the android is completly dependant of gmail.

I Understand how it can be frustrating for the phone providers when customers have an issue with the phone and providers or divelepers dont have the resorces neede to help the customers.

I love google as a company but they realy are droping the ball on this and if they dont get suport for the people that are helping sell there pruduct they will lose out for apple and other companies that give this suport to the consumers.

]]> By: Monica Martino http://www.androidtapp.com/googles-android-market-turning-developers-into-customer-service-reps/comment-page-1/#comment-880 Monica Martino Mon, 27 Apr 2009 20:17:15 +0000 http://www.androidtapp.com/?p=1908#comment-880 I understand this review is about our ability to give support to the Android customer, but, my complaint is really with Google's support of the developer. We have had numerous technical issues with the Android Market and the Google checkout. All attempts to communicate with Google on either front have been futile. We are considering pulling our application so we don't get a bad rep from their mess. For example, we published our Privus Mobile application on 4/17. Apparently, when you publish The Market lists the application for sale immediately, even though The Market does not enable downloads for some unspecified period of time. ( There are numerous complaints about this on the forums.) As a result we had 20 customers try to purchase in the first 24 hours with every one them canceling since they could not download. We finally had some true sales about a week later, but, in spite of requesting IPNs through the Google Checkout portal, we are NEVER notified of orders, sales, cancellations, etc. The only way to find data on this is to view the portal. The manual download of a .csv is pointless, since it only provides an order number, which cannot be matched to our installation/registration table. If you or someone else actually has someone at Google who will respond to developer problems, please let me know! We tried emailing a number of contacts and amazingly received an email that said they would be ignoring our email since they had so many problems to fix and didn't have time to address new issues! How extraordinary is that!! I would be interested to hear if ANY developer is having a marginal experience with The Android Market, much less a good experience. I understand this review is about our ability to give support to the Android customer, but, my complaint is really with Google’s support of the developer. We have had numerous technical issues with the Android Market and the Google checkout. All attempts to communicate with Google on either front have been futile. We are considering pulling our application so we don’t get a bad rep from their mess.

For example, we published our Privus Mobile application on 4/17. Apparently, when you publish The Market lists the application for sale immediately, even though The Market does not enable downloads for some unspecified period of time. ( There are numerous complaints about this on the forums.) As a result we had 20 customers try to purchase in the first 24 hours with every one them canceling since they could not download.

We finally had some true sales about a week later, but, in spite of requesting IPNs through the Google Checkout portal, we are NEVER notified of orders, sales, cancellations, etc. The only way to find data on this is to view the portal. The manual download of a .csv is pointless, since it only provides an order number, which cannot be matched to our installation/registration table.

If you or someone else actually has someone at Google who will respond to developer problems, please let me know! We tried emailing a number of contacts and amazingly received an email that said they would be ignoring our email since they had so many problems to fix and didn’t have time to address new issues! How extraordinary is that!!

I would be interested to hear if ANY developer is having a marginal experience with The Android Market, much less a good experience.

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