Ask NerdGirl: Android Apps Won’t Update, Exchange by Touchdown Questions, and Terminal Services Apps

by n3rdg1rl Mar 9, 2011 8:00 AM – 15 Comments

Ask NerdGirl attempts to tackle these questions: Android apps won’ t update getting error “Unknown Reason – 18″, and is Exchange by Touchdown for Droid, tablet and PC? Plus terminal services apps for Android smartphones.

Hi!

For about a month now, a good proportion of my app updates have been failing. I’ve tried a couple of suggestions I found by googling: I cleared the cache/data on the Market app and the Download Manager, and I’ve tried uninstalling the updates to the Market app. Nothing seems to help. Out of about 20 updates that need to be downloaded, only maybe 1 or 2 will be successful. The rest say that they were unsuccessful for an “Unknown Reason – 18.” Any suggestions? Thanks!

Karen

Karen it seems the common cause to that problem is the app(s) in question are installed on the SD card. If that is the case, try moving them back to the phone’s internal memory, then clear Android Market cache, restart and try to update those apps.

Hi Nerdgirl,
My IT girl Lori Hardtke recommended your app Touchdown for my needs. My question is will the same Touchdown APP work for my Droid phone, Samsung Galaxy Tab and PC? Or will I need to get a different one for the PC (windows XP). What I am trying to do is sync my Microsoft Outlook 2007 on my phone, tab and PC so that when I read or delete an email on one it does it on the others. Currently, I am using Notifysync because I have a Blackberry but am changing to Droid (HTC Thunderbolt), Lori said you’re your program might be better.

My Microsoft Outlook is now set up on MS Exchange for my company accounts and then I have my personal msn emails with MS Outlook Connector. I am changing over to gmail because I have recently gotten inundated with spam and virus’.

I guess my last question would be where do I find the settings for Microsoft Exchange to set up my Tab or will I need that info if I use your product Touchdown?

I hope this makes sense.

Thank you,
Sandy

Sandy, Touchdown will work for Android phones and Android tablets but not as a program on the PC (this is what you’ll use MS Outlook for). It is an Android email client app that connects with Microsoft Exchange servers or any other POP or IMAP email service. Once properly setup on your Droid and Galaxy Tab, you should be able to seamlessly have email on both devices and in Outlook on your desktop; so deleting email on one device affects all.

You’ll find Microsoft Exchange settings within the Touchdown app, your IT girl Lori would be able to help plug in the values. Also, a common misunderstanding is that we, AndroidTapp.com, developed the app but in fact it is friends at Nitrodesk!

Hi

Could you comment on terminal services for Android smartphones.
Do you have a recommendation of a good solution for the purpose of being able to use a computer as a terminal to the Android phone.
I have this fantastic HTC Desire HD. An external keyboard would come in handy for many purposes. I haven’t tried the MessagEase setup but it didn’t get flying review on your site.

Thanks,
/Runar

There are a few Android apps for terminal services; try Better Terminal Emulator Pro ($3.99) as it works with root or without plus works with virtual keyboard on your Desire HD. MessageEase is virtual keyboard app and really your preference if you want to use it for typing.

Keep sending those questions to nerdgirl@androidtapp.com!

Tags: Android Advice, Android Apps Won't Update, Android Questions, Ask NerdGirl, Exchange By TouchDown, Help with Android, Terminal Services Apps, Unknown Reason - 18 Error

Categorised in: Android Advice, Ask NerdGirl

15 Comments

By Jeff on March 9, 2011 at 10:51 am:

I had the same problem with Error – 18 for a long time. Finally figured it out. . I hooked my phone up to my computer, browsed to .android_secure and deleted the file ‘smdl2tmp1.asec’. Problem solved.

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- By Katy Pat on March 26, 2011 at 10:30 pm:
  
  I just wanted to say thanks from a complete non-nerd for posting that comment, you saved my phone. I couldn’t update squat, then did your 2 second file delete fix and pow, updates galore. I don’t know how you knew to do that but I sure am glad you did!
  
  Reply
By Chahk on March 9, 2011 at 6:46 pm:

Did NerdGirl just recommend a terminal emulator app for Terminal Services? Really? -1,000,000 tech points. Please turn in your “nerd” card at the exit.

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- By Jason Norment on March 9, 2011 at 7:02 pm:
  
  A terminal emulator allows you to perform those types of services from the built-in Linux command line shell. Am I missing something here?
  
  Reply
By casey on March 29, 2011 at 12:54 pm:

i had an iphone now i have an htc i had words with friends on iphone now on my htc it wont take my password and i am not recieveing the emails to reset it what do i do?

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By casey on March 29, 2011 at 12:55 pm:

please send an email if you can help with reseting my password

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By viowos on September 29, 2011 at 5:58 am:

How can I install this app Vision applock. On Samsung galaxy tablet? You just show on the You Tube,installed on the device. Can you help me. Please

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- By Antonio Wells on September 29, 2011 at 6:26 am:
  
  Do you have access to Google’s Android Market?
  
  Reply
By viowos on September 29, 2011 at 8:21 am:

yes. and I am aloud to get app. even from outside the market. i triad to find this app from different source.

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- By Antonio Wells on September 29, 2011 at 8:33 am:
  
  Is there a restriction from installing the app? I’m trying to understand your problem…
  
  Reply
By viowos on September 29, 2011 at 10:31 am:

Please let me know if you find out a way to instale it. Thanks and a lovely evening

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By kjcaissie on December 18, 2011 at 3:31 pm:

Hello

Im havng the mms problem cant send of receive from either sms pro or default message app helpppp please

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By madmags on December 31, 2011 at 12:04 pm:

i just got the eee pad transformer androin tablet i have to say in not liking the android nothing seems to work it says i need apps when i download them still doesnt work…..

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By gunthorr on February 27, 2012 at 7:42 am:

anyone have a suggestion for a decent porn filter for an acer tab running android system? our 16 year old is on the tablet and is a porn freak and we don’t want our 10 daughter to see this so we want to block him from using the tablet for this…

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By 64Bitter on April 12, 2012 at 7:12 am:

I installed touchdown for Exchange sync on a samsung galaxy note yesterday and have experienced all the same problems as many others asking questions on this site; updating failures from the exchange server in particular. Before trouble shooting this program further, I would therefore ask this: Are that not any more reliable apps out there? This one seems loaded with problems. Can anyone comment on the competitors? I am beginning to think that life is too short to continue working with this one.

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